Privacy Policy

Last updated: 19 November 2025

Thank you for choosing Sorella Barette. Your privacy matters to us, and this policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

  • Name

  • Email address

  • Shipping and billing address

  • Payment information (processed securely via our payment providers)

  • Order details

  • Any messages or enquiries you send us

Information collected automatically

When you browse our website, we may automatically collect:

  • Device information

  • IP address

  • Browser type

  • Pages viewed

  • Time spent on the site

  • Cookies and tracking data

This helps us improve the website and your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about orders, products, or customer support

  • Improve our website and product experience

  • Send marketing emails if you’ve opted in

  • Prevent fraud or misuse of our services

  • Comply with legal obligations

3. Sharing Your Information

We only share your information with trusted third parties when necessary, including:

  • Payment processors

  • Delivery and courier partners

  • Email marketing platforms

  • Website and analytics tools

We never sell your personal information.

4. Cookies

We use cookies to:

  • Enable essential website functions

  • Remember your preferences

  • Analyse site traffic

  • Improve your shopping experience

You can adjust cookie settings in your browser at any time.

5. Data Security

We take security seriously.
Your personal information is protected through:

  • Encrypted connections (HTTPS)

  • Secure payment gateways

  • Restricted access to personal data

However, no online service is 100% secure, so we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Correct inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing at any time

  • Request a copy of your data

To exercise these rights, email us at support@sorellabarette.co.uk.

7. Retention of Data

We keep your personal information only as long as necessary for:

  • Order fulfilment

  • Legal or tax requirements

  • Customer service purposes

8. Children’s Privacy

Our website is not intended for individuals under 16.
We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with a new “Last updated” date.

10. Contact Us

For any questions about this policy or your data, contact us at:
📧 support@sorellabarette.co.uk